Logistics Manager: Lead Customer-Centric Operations

gwii; Norfolk (VA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team and ensure world-class service across markets.

This role reports to the Director of Customer Service and is based in a hybrid environment with responsibilities spanning daily operations, onboarding, metrics, and client engagement. Ideal candidates will have a background in logistics, strong communication, and a track record of managing teams to meet performance goals.

Qualifications

• Bachelor’s degree or equivalent experience.
• Prior management experience is a plus.
• Strong communication and writing skills.

Responsibilities

• Lead and engage the customer service team to deliver world-class service.
• Track metrics, manage dashboards, and drive process improvements.
• Coordinate onboarding and maintain client relationships.
• Oversee daily, weekly, monthly tasks and reporting.

Skills

Communication

Leadership

Transportation industry knowledge

Team motivation

Organizational skills

Self-starter

Education

Bachelor's degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team and ensure world-class service across markets.

This role reports to the Director of Customer Service and is based in a hybrid environment with responsibilities spanning daily operations, onboarding, metrics, and client engagement. Ideal candidates will have a background in logistics, strong communication, and a track record of managing teams to meet performance goals.