Logistics Dispatcher & OS&D Specialist

Estes Express; Norfolk (VA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Estes Express in Norfolk, VA, is seeking an organized dispatcher support professional to create freight manifests, assign drivers, and assist with city and line haul dispatching. You will coordinate with service centers to move freight efficiently, track shipments, and bill activities while maintaining accurate records.

The role requires strong communication, problem solving, and teamwork, with attention to safety and compliance. Flexibility to work night shifts may be needed.

Qualifications

• High School Diploma or GED or equivalent background
• Knowledgeable in customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection, etc.
• Computer skills; MS Word and Excel required
• AS400 experience strongly preferred
• Strong customer services skills
• Excellent verbal and written communication and listening skills
• Ability to work independently or in a team; meet deadlines

Responsibilities

• Create freight manifest list using applicable coding
• Assist dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers
• Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight
• Assist with city dispatch when needed
• Responsible for scheduling, tracking, tracing and billing
• Assist with coordinate Line Haul drivers via information in the computer system and phone communication with Service Centers to move freight timely
• Interact with Line Haul Supervisor, Operations Planner, Service Center personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers
• Assist with Line Haul activities
• Assist with planning dispatches to accommodate cost and service goals
• Maintain count list of items received or shipped and check against bill of lading, recording discrepancies
• Investigate and resolve overages, shortages and damaged freight issues including Hazmat
• Prepare paperwork and repacking of OS&D freight
• Maintain records reporting OS&D freight issues daily/weekly
• Maintain OS&D area
• Coach and answer questions for junior staff
• Provide guidance to less experienced employees on job activities
• On-the-job training for less experienced staff
• Set up and maintain employee files, payroll records
• Compile new employee information for payroll
• New employee orientation and payroll paperwork
• Regular attendance required
• May perform other duties as assigned

Skills

Customer care

OS&D

Billing

Dispatching

Weights and inspection

MS Word

Excel

AS400

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

MS Word

Excel

AS400

Job description

Estes Express in Norfolk, VA, is seeking an organized dispatcher support professional to create freight manifests, assign drivers, and assist with city and line haul dispatching. You will coordinate with service centers to move freight efficiently, track shipments, and bill activities while maintaining accurate records.

The role requires strong communication, problem solving, and teamwork, with attention to safety and compliance. Flexibility to work night shifts may be needed.