Service Center Operations & Dispatch Specialist

Estes-Express-Lines; Kent (WA); On-site; USD 38,000 - 64,000; Full time

Job summary

Estes-Express-Lines is seeking a Freight Dispatcher support professional. You will assist with assigning drivers for local and road deliveries, maintain dispatch sheets, and advise on issues encountered in freight pickup and delivery.

This role involves scheduling, tracking, billing, and coordinating Line Haul drivers with service centers to ensure on-time movement of freight and adherence to service standards. Strong communication and multi-tasking are essential.

Qualifications

• High School Diploma or GED or equivalent experience.
• Knowledge of customer care, OS&D, billing, tracing and dispatching preferred.
• Computer skills required: MS Word and Excel; AS400 experience a plus.

Responsibilities

• Create freight manifest lists using applicable coding.
• Assist dispatcher with assigning pick-up and delivery drivers for local and road operations.
• Maintain city dispatch sheet and advise drivers on any issues in freight pickup/delivery.
• Schedule, track, trace and bill freight activities.
• Coordinate Line Haul drivers with service centers to move freight timely.
• Interact with supervisors, planners, and service center personnel to meet service standards.

Skills

Customer service

Verbal & written communication

MS Word & Excel

AS400 experience

Problem solving

Team interaction

Education

High School Diploma or GED

Tools

MS Word

Excel

AS400

Job description

Estes-Express-Lines is seeking a Freight Dispatcher support professional. You will assist with assigning drivers for local and road deliveries, maintain dispatch sheets, and advise on issues encountered in freight pickup and delivery.

This role involves scheduling, tracking, billing, and coordinating Line Haul drivers with service centers to ensure on-time movement of freight and adherence to service standards. Strong communication and multi-tasking are essential.