Dispatch Operations Supervisor, Freight Logistics

Estes-Express-Lines; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Estes Express Lines, a leading LTL carrier with corporate offices in Richmond, VA, seeks a Central Dispatch Supervisor to manage daily workload of over-the-road drivers, focusing on service performance and cost control. You will work with drivers, service centers, and management to ensure timely freight movement and optimal utilization.

The role requires knowledge of dispatching, routing, and regulatory compliance, plus strong communication and analytical skills.

Qualifications

• Supervisory experience in trucking, preferably LTL (one year preferred).
• One year experience of Transportation Dispatch experience required.
• Knowledge of Department of Transportation and safety regulations.
• Strong communication skills.
• Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint.
• Must be self-directed with strong analytical & problem solving skills.

Responsibilities

• Supervises and assigns drivers and vehicles to convey freight. Resolves routing issues, responsible for location-to-location freight movement/balance, cancellation resolutions, driver scheduling and monitoring of drivers’ performance.
• Plan dispatches to accommodate cost and service goals. Identifies problems and resolutions and acts on them.
• Conducts continuous analysis & direction of driver assignments. Implements scheduling for possible load consolidation
• Dispatches Line Haul drivers via information in computer system and phone communication with Service Centers in order to get freight moved in a timely manner within our service standards.
• Coaches and counsels drivers and makes decisions relative to performance, up to and including suspension pending investigation and/or termination. Provides performance feedback to Service Center Managers
• Dispatches drivers according to customer requests and in compliance with DOT regulations and company policies and procedures.

Skills

Driver supervision

Dispatch planning

Logistics analysis

DOT regulations

MS Excel

MS Word

TMW Software

Communication skills

Problem solving

Geographic knowledge

Education

High School Diploma or GED

Transportation degree preferred

Tools

TMW Software

PowerPoint

Job description

Estes Express Lines, a leading LTL carrier with corporate offices in Richmond, VA, seeks a Central Dispatch Supervisor to manage daily workload of over-the-road drivers, focusing on service performance and cost control. You will work with drivers, service centers, and management to ensure timely freight movement and optimal utilization.

The role requires knowledge of dispatching, routing, and regulatory compliance, plus strong communication and analytical skills.