Logistics Dispatch & OS&D Specialist

Estes Express; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Estes Express in Phoenix, AZ is seeking a clerical dispatcher support role. The position handles freight manifests, coordination of pick-up and delivery drivers, and dispatch communication to ensure on-time service.

Responsibilities include scheduling, tracking, and billing, supporting Line Haul coordination, and providing guidance to junior staff. The role requires strong MS Word/Excel skills and the ability to work night or alternating shifts.

Qualifications

• High School Diploma or GED required
• Experience in customer care, OS&D, billing, tracing, and dispatching
• Proficient in MS Word and Excel
• AS400 experience strongly preferred
• Strong customer service and communication skills
• Ability to work independently or in a team
• Able to pass pre-employment drug screen and background check
• Authorized to work in the United States
• Must lift up to 20 lbs.

Responsibilities

• Create freight manifest list using applicable coding
• Assist dispatcher with assigning pick-up and delivery drivers
• Maintain city dispatch sheet and advise drivers concerning any problems
• Assist with city dispatch when needed
• Responsible for scheduling, tracking, tracing and billing
• Coordinate Line Haul drivers via computer system and phone with Service Centers
• Interact with Line Haul Supervisor, Operations Planner, and others
• Assist with Line Haul activities
• Plan dispatches to meet cost and service goals
• Maintain counts of received/shipped items and compare with bill of lading
• Investigate and resolve overages, shortages and damaged freight issues
• Prepare paperwork and repack OS&D freight
• Maintain OS&D records and area
• Serve as first line resource to junior staff
• Provide training to less experienced staff
• Set up and maintain employee files and payroll records
• Compile new employee information for payroll
• Conduct new employee orientation and collect payroll paperwork
• Regular attendance is required
• This list is not exhaustive and duties may be added as needed
• Must comply with all company policies and safety rules
• Must be able to work with others and in a team or alone
• Must perform under tight deadlines in a high-volume environment
• Must pass background checks and drug screenings

Skills

Customer service

Verbal communication

Written communication

Independent work

Teamwork

Problem solving

Time management

Follow procedures

Education

High School Diploma or GED

Tools

MS Word

MS Excel

AS400

Job description

Estes Express in Phoenix, AZ is seeking a clerical dispatcher support role. The position handles freight manifests, coordination of pick-up and delivery drivers, and dispatch communication to ensure on-time service.

Responsibilities include scheduling, tracking, and billing, supporting Line Haul coordination, and providing guidance to junior staff. The role requires strong MS Word/Excel skills and the ability to work night or alternating shifts.