Freight Billing & OS&D Specialist

Estes Express Lines; Columbia Township (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Estes Express Lines is seeking a detail-oriented Billing/OS&D Clerk to handle high-volume phone calls, reconcile bills of lading, and prepare freight paperwork. The role requires excellent clerical skills, strong communication, and proficiency in MS Word and Excel.

You will maintain OS&D records, coordinate deliveries, and respond to inquiries while ensuring accuracy and timeliness in all billing processes.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Experience in billing, collections, tracing & OS&D preferred.
• Proficient in MS Word and Excel; AS400 experience strongly preferred.
• Strong customer service and clerical skills; excellent verbal and written communication.

Responsibilities

• Answer telephones with a high call volume and direct calls accurately.
• Maintain records of items received/shipped and reconcile with bill of lading; note discrepancies.
• Prepare paperwork and repack OS&D freight as needed.
• Maintain accurate OS&D records and report issues to management.
• Coordinate delivery times with customers and service centers, and respond to inquiries about bills and proofs of delivery.
• Investigate and resolve billing issues, shortages, overages, and damaged freight, including Hazmat materials.

Skills

Billing

Customer service

Clerical

MS Word

MS Excel

Communication

Education

High School Diploma or GED

Tools

AS400

Job description

Estes Express Lines is seeking a detail-oriented Billing/OS&D Clerk to handle high-volume phone calls, reconcile bills of lading, and prepare freight paperwork. The role requires excellent clerical skills, strong communication, and proficiency in MS Word and Excel.

You will maintain OS&D records, coordinate deliveries, and respond to inquiries while ensuring accuracy and timeliness in all billing processes.