Freight Billing & OS&D Coordinator

Estes Express Lines; Rancho Cucamonga (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Estes Express Lines in California is seeking an OS&D/ billing clerk to handle high-volume phone interactions, reconcile bills with bills of lading, and prepare OS&D paperwork. You will maintain records, coordinate delivery times with customers, and respond to inquiries about shipments and proofs of delivery.

The role requires strong clerical skills, MS Word/Excel proficiency, and the ability to lift up to 20 lbs. Prior AS400 experience and knowledge of logistics processes are preferred.

Qualifications

• High School Diploma or GED, or equivalent experience.
• Experience in billing, collections, tracing & OS&D preferred.
• Proficient in MS Word and Excel.
• AS400 experience strongly preferred.
• Strong customer service and clerical skills.
• Excellent verbal and written communication; able to follow directions.
• Able to lift 20 lbs and work independently or in a team.

Responsibilities

• Answer telephones with a high call volume and direct calls accurately.
• Maintain counts of items received or shipped and reconcile with bill of lading; record discrepancies.
• Prepare all paperwork and repackaging of OS&D freight.
• Maintain accurate records and report OS&D issues to Service Center management.
• Coordinate delivery times with customers to schedule freight delivery appointments.
• Identify bills requiring special delivery instructions and respond to inquiries about bill of lading.
• Provide proof of delivery and trace shipments with other departments as needed.
• Investigate and resolve billing or service complaints; escalate as required.
• Process paperwork concerning claims, charges and tracing of freight; verify tariffs.

Skills

Billing knowledge

Customer service

MS Word

Excel

Communication skills

Education

High School Diploma or GED

Tools

AS400

Job description

Estes Express Lines in California is seeking an OS&D/ billing clerk to handle high-volume phone interactions, reconcile bills with bills of lading, and prepare OS&D paperwork. You will maintain records, coordinate delivery times with customers, and respond to inquiries about shipments and proofs of delivery.

The role requires strong clerical skills, MS Word/Excel proficiency, and the ability to lift up to 20 lbs. Prior AS400 experience and knowledge of logistics processes are preferred.