Logistics Dispatch & OS&D Coordinator

Estes Express Lines; West Middlesex (Mercer County); On-site; USD 42,000 - 64,000; Full time

Job summary

Estes Express Lines in Mercer County, PA is seeking a Dispatcher/OS&D Clerk to create freight manifests, assign drivers, and maintain city dispatch sheets. You will assist with pickup/delivery coordination and communicate with service centers to move freight efficiently.

The role requires strong computer skills, MS Word/Excel, AS400 experience, and solid customer service. You will also track billing, resolve discrepancies, and coach junior staff while adhering to safety and company policies.

Qualifications

• High School Diploma or GED or equivalent background.
• Must be knowledgeable in dispatch, OS&D, billing, tracing, dispatching, weights and inspection, etc.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Strong customer services skills.
• Possess excellent verbal and written communication and listening skills.
• Must have the ability to answer most questions and accomplish most tasks without guidance.
• Good understanding of departmental priorities, workflow and guidelines.
• Must be able to work the night schedule or alternate work schedule as needed with proper notification.
• Experience in the transportation industry a plus although not required.
• Must be able to lift approximately 20 lbs.

Responsibilities

• Create freight manifest list using applicable coding.
• Assist dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers.
• Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight.
• Assists with city dispatch when needed.
• Responsible for scheduling, tracking, tracing and billing.
• Assists with coordinate Line Haul drivers via information in the computer system and phone communication with Service Centers in order to get freight moved in a timely manner within our service standards.
• Interact with the Line Haul Supervisor, Operations Planner, Service Center personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers.
• Assists with Line Haul activities.
• Assist with planning dispatches to accommodate cost and service goals.
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies.
• May investigate and resolve all overages, shortages and damaged freight issues, including Hazmat Materials.
• May prepare all paperwork and the repacking of all OS&D freight.
• May maintain accurate records to report all OS&D freight issues on a daily or weekly basis to service center management.
• Maintain a clean and organized OS&D area while performing OS&D functions.
• Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions.
• Provide guidance to less experienced employees on how to perform specific job activities.
• Provide one on one on the job training when necessary to less experienced staff.

Skills

MS Word

Excel

AS400

Customer service

Communication

Education

High School Diploma or GED

Job description

Estes Express Lines in Mercer County, PA is seeking a Dispatcher/OS&D Clerk to create freight manifests, assign drivers, and maintain city dispatch sheets. You will assist with pickup/delivery coordination and communicate with service centers to move freight efficiently.

The role requires strong computer skills, MS Word/Excel, AS400 experience, and solid customer service. You will also track billing, resolve discrepancies, and coach junior staff while adhering to safety and company policies.