Logistics Dispatch & Operations Coordinator

NFI; Urbandale (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

NFI is seeking a Logistics Coordinator in Urbandale, IA to guide the Dedicated Fleet operation and support the Project Manager. You’ll coordinate load planning, driver scheduling, dispatch duties, and drive KPI reporting while maintaining strong driver relations.

The role requires 2–3 years in logistics or transportation, proficiency with MS Office and TMW, and excellent communication, problem solving, and multitasking abilities. Extended hours may be needed.

Qualifications

• Minimum 2-3 years experience in logistics and/or transportation
• Computer applications experience including MS Office and TMW strongly desired
• Excellent customer service, problem solving, communication and decision making skills
• Excellent oral and written communication skills
• Ability to work efficiently and multitask
• Ability and availability to work extended hours if necessary

Responsibilities

• Maintains positive and encouraging working relations with all drivers
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (Customer)
• Performs load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources.
• Coordinates daily data entry into NFI’s proprietary order-management-system, TMW.
• Coordinates with home-office invoicing team to ensure timely and accurate completion of weekly customer invoices
• Ensures accurate and timely completion of daily and weekly tasks
• Provides weekly KPI/performance data reports to both internal and external parties
• Coordinates daily on scheduling truck and trailer maintenance.
• Works with safety department on DriveCam, driver compliance and HOS issues
• Assists Project Manager with implementing NFI’s Safety, Security and Labor policies
• Assists and provides coverage throughout departments during vacations, holidays if necessary
• Manages and maintains driver payroll
• Audits and approves driver expense reports
• Provides assistance to Project Manager wherever needed

Job description

NFI is seeking a Logistics Coordinator in Urbandale, IA to guide the Dedicated Fleet operation and support the Project Manager. You’ll coordinate load planning, driver scheduling, dispatch duties, and drive KPI reporting while maintaining strong driver relations.

The role requires 2–3 years in logistics or transportation, proficiency with MS Office and TMW, and excellent communication, problem solving, and multitasking abilities. Extended hours may be needed.