Fleet Operations & Dispatch Coordinator

NFI; Bloomfield (CT); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Paid Time Off

Paid Parental Leave

Job summary

NFI is seeking a Logistics Coordinator to oversee the Dedicated Fleet operation, provide dispatch support, and liaise with drivers and internal teams. The role emphasizes maintaining positive driver relations, accurate invoicing coordination, and timely KPI reporting.

The position requires 2–3 years in logistics, strong communication, and multitasking abilities. It offers comprehensive benefits and a stable schedule, with potential extended hours as needed.

Qualifications

• Minimum 2-3 years experience in logistics and/or transportation.
• MS Office and TMW experience strongly desired.
• Excellent customer service, problem solving, communication and decision making skills.
• Excellent oral and written communication skills.
• Ability to work efficiently and multitask.
• Ability and availability to work extended hours if necessary.

Responsibilities

• Maintains positive and encouraging working relations with all drivers.
• Communicates service issues to appropriate personnel and departments (NFI and Customer).
• Performs load planning, driver scheduling, and dispatch using Dedicated Fleet and Common Carrier resources.
• Coordinates daily data entry into NFI’s order-management system, TMW.
• Coordinates with home-office invoicing to ensure timely and accurate weekly customer invoices.
• Ensures timely completion of daily and weekly tasks.
• Provides weekly KPI/performance data reports to internal and external parties.
• Coordinates daily scheduling of truck and trailer maintenance.
• Works with safety department on DriveCam, driver compliance and HOS issues.
• Assists Project Manager with implementing NFI’s Safety, Security and Labor policies.
• Provides coverage across departments during vacations/holidays.
• Manages and maintains driver payroll; audits and approves driver expense reports.
• Provides assistance to Project Manager as needed.

Skills

MS Office

TMW

Customer service

Problem solving

Communication

Multitask

Attention to detail

Tools

TMW

MS Office

Job description

NFI is seeking a Logistics Coordinator to oversee the Dedicated Fleet operation, provide dispatch support, and liaise with drivers and internal teams. The role emphasizes maintaining positive driver relations, accurate invoicing coordination, and timely KPI reporting.

The position requires 2–3 years in logistics, strong communication, and multitasking abilities. It offers comprehensive benefits and a stable schedule, with potential extended hours as needed.