Logistics Dispatch & Operations Coordinator

FedEx Group; Birmingham (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Federal Express Corporation is seeking a Dispatcher in Birmingham, AL to coordinate linehaul dispatches and ensure on-time deliveries. The role emphasizes accuracy in entering dispatch events and maintaining equipment records.

You will monitor service, safety and cost metrics, resolve customer issues, and escalate complex problems to management while ensuring DOT compliance and proper documentation. This position requires strong communication and multitasking in a fast-paced environment.

Qualifications

• High school diploma or GED; degree in business/logistics preferred.
• Administrative support or dock operations experience is preferred.
• Strong customer service, organization and communication skills.

Responsibilities

• Monitor metrics for service, safety, cost and quality daily.
• Coordinate dispatch of linehaul equipment and log events in systems.
• Investigate customer service complaints and communicate resolutions.
• Escalate unresolved issues to management as needed.
• Maintain vehicle maintenance and DOT documentation in compliance.
• Assist in driver training and other duties as assigned.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Verbal and written communication

Numerical data interpretation

Microsoft Office

DOT regulations knowledge

Education

High school diploma or GED

Bachelor's degree in Business or Logistics

Tools

Vision/VRP systems

Microsoft Office Suite

Job description

Federal Express Corporation is seeking a Dispatcher in Birmingham, AL to coordinate linehaul dispatches and ensure on-time deliveries. The role emphasizes accuracy in entering dispatch events and maintaining equipment records.

You will monitor service, safety and cost metrics, resolve customer issues, and escalate complex problems to management while ensuring DOT compliance and proper documentation. This position requires strong communication and multitasking in a fast-paced environment.