Logistics Dispatch & Operations Coordinator

Federal Express Corporation; Lewiston (ME); On-site; USD 28,000 - 48,000; Full time

Job summary

Federal Express Corporation in Lewiston, ME is seeking an operations support professional to coordinate quality, service and administrative functions in the pickup and delivery area. You will dispatch linehaul equipment, monitor metrics, address performance issues with BC/AOs, and ensure DOT compliance while maintaining equipment records.

This role requires strong customer service, communication and organizational skills to keep daily operations running smoothly and on schedule.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Administrative support, customer service or dock operations experience preferred.
• Knowledge of DOT regulations and transportation operations.

Responsibilities

• Monitor metrics related to service, safety, cost and quality daily.
• Communicate load plan changes with BC/AOs and implement in Vision/VRP systems.
• Investigate customer service complaints and resolve issues to ensure satisfaction.
• Coordinate dispatch of linehaul equipment and enter dispatch events accurately.
• Maintain vehicle maintenance information and ensure DOT compliance.

Skills

Customer service

Time management

Verbal communication

Written communication

Data interpretation

MS Office

DOT regulations

Education

High school diploma or GED

Bachelor’s degree in Business, Logistics or related area

Tools

Vision/VRP systems

Microsoft Office

Job description

Federal Express Corporation in Lewiston, ME is seeking an operations support professional to coordinate quality, service and administrative functions in the pickup and delivery area. You will dispatch linehaul equipment, monitor metrics, address performance issues with BC/AOs, and ensure DOT compliance while maintaining equipment records.

This role requires strong customer service, communication and organizational skills to keep daily operations running smoothly and on schedule.