Logistics Customer Care & Dispatch Specialist

Saia Inc.; Atlanta (GA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Inc. is seeking a customer support specialist who will deliver escalated assistance while collaborating with terminal operations to resolve disputes and scheduling concerns. The role focuses on accuracy, communication, and driving customer satisfaction and operational excellence.

Ideal candidates will have high school completion, English proficiency, and authorization to work in the U.S.; preferred experience in transportation or customer service and familiarity with Microsoft Office.

Qualifications

• Read, write, communicate and comprehend English to perform job tasks.
• Legal authorization to work in the United States.

Responsibilities

• Handle inbound calls and emails, resolve escalated inquiries, ensuring positive customer experience.
• Investigate freight issues, manage claims processes, and apply policies to resolve disputes fairly.
• Coordinate with terminal operations and dispatch to confirm availability and schedule deliveries.
• Prepare and review shipment and dispute paperwork for accuracy and completeness.

Tools

Microsoft Office

Job description

Saia Inc. is seeking a customer support specialist who will deliver escalated assistance while collaborating with terminal operations to resolve disputes and scheduling concerns. The role focuses on accuracy, communication, and driving customer satisfaction and operational excellence.

Ideal candidates will have high school completion, English proficiency, and authorization to work in the U.S.; preferred experience in transportation or customer service and familiarity with Microsoft Office.