Dispatch & Customer Care Specialist

Saia; North Reading (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia is a logistics and transportation company. This position provides support to customers and terminal operations by managing communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The role includes handling inbound calls and emails, scheduling, coordinating with terminal operations, preparing dispatch paperwork, and supporting billing and data entry.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, and comprehend English to perform tasks and communicate with coworkers, customers, and management.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Transportation experience

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company. This position provides support to customers and terminal operations by managing communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The role includes handling inbound calls and emails, scheduling, coordinating with terminal operations, preparing dispatch paperwork, and supporting billing and data entry.