Logistics Dispatch & Customer Service Clerk I

Estes-Express-Lines; Paducah (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Estes-Express-Lines is seeking an administrative associate to handle high-volume phone calls, check in drivers, and enter delivery manifests and dispatch data. You will also image important bills of lading, identify special delivery instructions, and coordinate with customers for delivery windows.

The role requires strong clerical and communication skills, ability to work under detailed instructions, and reliability in a fast-paced trucking environment.

Qualifications

• High school diploma or GED or equivalent experience.
• Billing, collections, tracing OS&D experience preferred.
• Proficient in MS Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication.
• Ability to work with established instructions and processes.
• Transportation industry experience is a plus.
• Able to lift approximately 20 lbs.
• Authorized to work in the United States.

Responsibilities

• Answer high-volume phone calls with accuracy.
• Check in drivers.
• Enter delivery manifest data into the system.
• Image and scan bills of lading and other documents.
• Identify freight bills requiring special delivery instructions.
• Distribute and manage bills of Lading.
• Enter data into the dispatch system.
• Work with driver handhelds.
• Coordinate delivery times with customers and schedule appointments for freight delivery.
• Maintain regular attendance and reliability.

Skills

Communication skills

Customer service

Clerical skills

Detail oriented

Problem solving

Teamwork / independence

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Estes-Express-Lines is seeking an administrative associate to handle high-volume phone calls, check in drivers, and enter delivery manifests and dispatch data. You will also image important bills of lading, identify special delivery instructions, and coordinate with customers for delivery windows.

The role requires strong clerical and communication skills, ability to work under detailed instructions, and reliability in a fast-paced trucking environment.