Dispatch & Customer Service Clerk I

Estes Express Lines; Joliet (IL); In loco; USD 2.066.000 - 2.755.000; Tempo pieno

Descrizione del lavoro

Estes Express Lines in Joliet, IL seeks a detail‑oriented Administrative Clerk to support billing, driver check‑in, and data entry in a high‑volume environment.

Responsibilities include processing bills of lading, scheduling deliveries, imaging documents, and answering phones with professional service. A high school diploma and proficiency in MS Word/Excel are required; transportation industry experience is a plus. This role requires accuracy, adaptability, and adherence to policies.

Competenze

• High school diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Proficient with MS Word and Excel; strong customer service skills.
• Good clerical skills with excellent verbal and written communication.
• Ability to work under detailed instructions and meet deadlines.

Mansioni

• Answer telephones with high call volume and direct calls accurately.
• Check in drivers and coordinate delivery times.
• Enter delivery manifest data into computer systems.
• Image and scan bills of lading and other documents.
• Distribute bills of Lading and interact with drivers and customers.
• Enter data into the dispatch system and work with driver handhelds.

Conoscenze

Customer service

Verbal communication

Written communication

Clerical skills

Problem solving

Formazione

High School Diploma / GED

Strumenti

MS Word

MS Excel

Descrizione del lavoro

Estes Express Lines in Joliet, IL seeks a detail‑oriented Administrative Clerk to support billing, driver check‑in, and data entry in a high‑volume environment.

Responsibilities include processing bills of lading, scheduling deliveries, imaging documents, and answering phones with professional service. A high school diploma and proficiency in MS Word/Excel are required; transportation industry experience is a plus. This role requires accuracy, adaptability, and adherence to policies.