Dispatch & Billing Clerk - Customer Service

Estes-Express-Lines; Neenah (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Estes-Express-Lines in Neenah, WI is seeking a detail-oriented clerical associate to manage high-volume phone inquiries, driver check-in, and data entry for delivery manifests. You will image bills of lading, route notes, and coordinate scheduling with customers to ensure timely freight delivery.

The position requires strong clerical skills, excellent communication, and the ability to work both independently and in a team within a fast-paced transportation office.

Qualifications

• High School Diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills, proficient in MS Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to follow instructions and processes precisely.
• Experience in transportation industry a plus.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Check in drivers and enter delivery manifest data.
• Conduct imaging and scanning of bills of lading and other documents.
• Identify freight bills requiring special delivery instructions.
• Distribute bills of Lading and enter data into the dispatch system.
• Work with driver handhelds and coordinate delivery times with customers.
• Maintain regular attendance and meet deadlines in a high-volume environment.
• Support other duties as assigned by supervision.

Skills

Customer service

Communication

Data entry

Clerical

Problem solving

Teamwork

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

Estes-Express-Lines in Neenah, WI is seeking a detail-oriented clerical associate to manage high-volume phone inquiries, driver check-in, and data entry for delivery manifests. You will image bills of lading, route notes, and coordinate scheduling with customers to ensure timely freight delivery.

The position requires strong clerical skills, excellent communication, and the ability to work both independently and in a team within a fast-paced transportation office.