Logistics Customer Support Specialist - Remote Opportunities

Maersk; Peabody (IL); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Associate to answer incoming calls, provide excellent service, monitor emails, and track shipments. You will work to resolve issues and keep customers informed throughout the shipping process.

This clerical role requires a high school diploma, about one year of customer service experience, and strong communication and organizational skills; occasional remote work is possible as part of a flexible office environment.

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Proficient in MS Excel and basic computer applications.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support Maersk stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Excellent oral and written comm.

Multitask

Organizational skills

Education

High School or better

Tools

MS Excel

Job description

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Associate to answer incoming calls, provide excellent service, monitor emails, and track shipments. You will work to resolve issues and keep customers informed throughout the shipping process.

This clerical role requires a high school diploma, about one year of customer service experience, and strong communication and organizational skills; occasional remote work is possible as part of a flexible office environment.