Logistics Customer Service Specialist – Shipments

Maersk; United States; Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk is seeking a Customer Service Associate in the United States to answer calls and assist customers with shipment tracking and status updates. The role involves handling inquiries via phone and email, and coordinating with Maersk stations to resolve issues and ensure timely delivery.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with MS Excel. Some remote work may be required, and a high school diploma is required.

Qualifications

• High School diploma or better.
• 1 year of customer service experience.
• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools such as MS Excel.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support Maersk stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Communication

Multitasking

Organizational skills

Problem-solving

Education

High School or higher

Tools

MS Excel

Job description

Maersk is seeking a Customer Service Associate in the United States to answer calls and assist customers with shipment tracking and status updates. The role involves handling inquiries via phone and email, and coordinating with Maersk stations to resolve issues and ensure timely delivery.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with MS Excel. Some remote work may be required, and a high school diploma is required.