Logistics Customer Care Specialist (Flexible Schedule)

APM Terminals; Indianapolis (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service Representative to provide exceptional service by handling incoming calls, inquiries, and issue resolution. The role acts as the primary contact for customers, ensuring timely, professional responses and smooth order processing.

Responsibilities include coordinating with Inventory Control, Processing, and Shipping teams, maintaining WMS records, and documenting interactions to support accurate routing and fulfillment.

Qualifications

• Minimum of 1 year in a customer-facing, service-oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency
• Industry-related experience preferred but not required.

Responsibilities

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain the warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.

Skills

Customer service

Problem solving

Communication

Urgency

Team collaboration

Customer needs awareness

Attention to detail

Tools

MS Office (Word, Excel, Outlook)

Job description

Maersk is seeking a Customer Service Representative to provide exceptional service by handling incoming calls, inquiries, and issue resolution. The role acts as the primary contact for customers, ensuring timely, professional responses and smooth order processing.

Responsibilities include coordinating with Inventory Control, Processing, and Shipping teams, maintaining WMS records, and documenting interactions to support accurate routing and fulfillment.