Logistics Customer Service Specialist

APM Terminals; Fife (WA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk in the United States is seeking a Customer Service Representative to ensure accurate and timely movement of freight within service standards. You will process documentation to initiate and complete freight movements and coordinate with brokers, customers, and operations.

Responsibilities include verifying delivery orders and bills of lading, updating the WMS system, and maintaining data integrity across departments.

Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system and input any missing data
• Ensure that the WMS system is updated and accurate
• Ensure that all documentation is processed in a timely manner
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Make sure all diversion is accounted for and noted on consoles properly.
• Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed and when time permits.
• Cross train in other areas of the team
• Customer claim processing, reporting, and procedure compliance facilitation.
• Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as “check and balance” to eliminate further claims.
• Support the company's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.
• Special projects as assigned.
• Performs job related duties as specified by management

Job description

Maersk in the United States is seeking a Customer Service Representative to ensure accurate and timely movement of freight within service standards. You will process documentation to initiate and complete freight movements and coordinate with brokers, customers, and operations.

Responsibilities include verifying delivery orders and bills of lading, updating the WMS system, and maintaining data integrity across departments.