Logistics Customer Care Specialist

A.P. Moller - Maersk; Indianapolis (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Job summary

Maersk Logistics & Services USA, Inc. seeks a Customer Service Representative to deliver exceptional service by answering calls, responding to inquiries, and resolving issues promptly. This role serves as the customer contact point to ensure concerns are addressed efficiently while preserving a positive experience.

The position focuses on coordinating orders, inventory, and shipping paperwork, with opportunities to collaborate across departments and support a robust supply chain network.

Qualifications

• 1 year of customer-facing, service-oriented experience.
• Strong problem-solving and communication skills.
• Ability to work with individuals at all levels and maintain a sense of urgency.

Responsibilities

• Assist the department and perform duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customers.
• Coordinate with Inventory Control on stock availability.
• Partner with Processing on order management.
• Print documents for routing and for labels.

Skills

Customer service

Communication

Problem solving

Team collaboration

Urgency

Tools

MS Word

MS Excel

MS Outlook

Job description

Maersk Logistics & Services USA, Inc. seeks a Customer Service Representative to deliver exceptional service by answering calls, responding to inquiries, and resolving issues promptly. This role serves as the customer contact point to ensure concerns are addressed efficiently while preserving a positive experience.

The position focuses on coordinating orders, inventory, and shipping paperwork, with opportunities to collaborate across departments and support a robust supply chain network.