Logistics Customer Service Associate - Remote Possible

A.P. Moller - Maersk; Peabody (MA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Associate in the United States to handle incoming calls and provide outstanding customer support. You will monitor inquiries, track shipments, and keep customers informed throughout the process.

The role emphasizes strong communication, problem-solving, and proficiency with MS Excel. A clerical office setting with potential remote work is reflected in the responsibilities and environment.

Qualifications

• High School or equivalent required.
• 1 year of customer service experience.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Assist and support Maersk stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills

Communication

Excel

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

MS Excel

Job description

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Associate in the United States to handle incoming calls and provide outstanding customer support. You will monitor inquiries, track shipments, and keep customers informed throughout the process.

The role emphasizes strong communication, problem-solving, and proficiency with MS Excel. A clerical office setting with potential remote work is reflected in the responsibilities and environment.