Logistics Customer Care Specialist

Maersk; Peabody (MA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service Associate to handle incoming calls and deliver exceptional service. This role tracks, traces, enters, and updates shipments while supporting Maersk stations and agents.

Candidates should have at least 1 year in customer service, strong communication skills, and proficiency with MS Excel. The position may require in-office work with potential remote days, as needed.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools such as MS Excel.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support Maersk stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Communication

Multitasking

Organization

Problem-solving

Education

High School or better

Tools

MS Excel

Job description

Maersk is seeking a Customer Service Associate to handle incoming calls and deliver exceptional service. This role tracks, traces, enters, and updates shipments while supporting Maersk stations and agents.

Candidates should have at least 1 year in customer service, strong communication skills, and proficiency with MS Excel. The position may require in-office work with potential remote days, as needed.