Logistics Customer Service Associate — Remote-Friendly

APM Terminals; Needham Corner (MA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service Associate to handle incoming calls, respond to inquiries, and track shipments. The role emphasizes strong communication and customer focus in a clerical office setting.

Responsibilities include monitoring emails, following up on shipment status, and supporting Maersk stations and partners. High school diploma and at least 1 year of customer service experience are required.

Qualifications

• High School diploma or better.
• 1 year of customer service experience.
• Excellent oral and written communication skills.
• Proficient in MS Excel and basic computer applications.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support Maersk stations and cartage agents.

Skills

Excellent communication

Problem-solving

Customer service experience

Multitasking

Organizational skills

Education

High School or better

Tools

MS Excel

Job description

Maersk is seeking a Customer Service Associate to handle incoming calls, respond to inquiries, and track shipments. The role emphasizes strong communication and customer focus in a clerical office setting.

Responsibilities include monitoring emails, following up on shipment status, and supporting Maersk stations and partners. High school diploma and at least 1 year of customer service experience are required.