Logistics Customer Support Specialist

20 Saia Motor Freight Line LLC; Minneapolis (MN); On-site; USD 32,000 - 40,000; Full time

Job summary

Saia is seeking a customer service representative to deliver escalated support and work closely with terminal operations to resolve disputes and service concerns. You will handle calls and emails, review paperwork, and support billing while maintaining accuracy and communication for high customer satisfaction.

Experience in transportation or customer service and proficiency with Microsoft Office are preferred as you help ensure timely deliveries and efficient claims processing across a national

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks, including interacting with customers and government representatives, and completing documents.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a customer service representative to deliver escalated support and work closely with terminal operations to resolve disputes and service concerns. You will handle calls and emails, review paperwork, and support billing while maintaining accuracy and communication for high customer satisfaction.

Experience in transportation or customer service and proficiency with Microsoft Office are preferred as you help ensure timely deliveries and efficient claims processing across a national