Logistics Customer Service & Order Coordinator

Temco Logistics; Elizabeth (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role requires attention to detail and a passion for delivering excellent customer experiences.

The successful candidate will handle orders, provide delivery status updates, and collaborate with multiple departments to maintain seamless operations and superior service. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Provide customers with information on orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate when needed to supervisors.
• Track delivery schedules to provide real-time updates.

Skills

Communication

Problem-solving

Organizational skills

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role requires attention to detail and a passion for delivering excellent customer experiences.

The successful candidate will handle orders, provide delivery status updates, and collaborate with multiple departments to maintain seamless operations and superior service. Bilingual candidates are encouraged to apply.