Logistics Customer Care & Order Support Specialist

The Home Depot; Carson (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Temco Logistics seeks a Customer Service Representative to be the first point of contact for customers, handling inquiries, providing updates on orders, deliveries, and installations, and ensuring satisfaction. The role requires strong communication, detail orientation, and ability to coordinate with multiple departments.

Bilingual candidates are encouraged; equal employment opportunity. We value accuracy, responsiveness, and teamwork to maintain high levels of customer care and operational

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency in MS Office Suite; familiarity with ERP systems is a plus.
• Knowledge of Temco Logistics’ services or similar logistics environment is a bonus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customers are satisfied with delivery and installation services through follow-ups.
• Resolve customer issues efficiently and escalate unresolved matters when necessary.
• Monitor and track delivery schedules to provide real-time updates to customers.
• Maintain expert knowledge of Temco Logistics’ products and services to support inquiries.
• Track office supply inventory and place orders as needed for smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional service.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Multitasking

Customer relations

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics seeks a Customer Service Representative to be the first point of contact for customers, handling inquiries, providing updates on orders, deliveries, and installations, and ensuring satisfaction. The role requires strong communication, detail orientation, and ability to coordinate with multiple departments.

Bilingual candidates are encouraged; equal employment opportunity. We value accuracy, responsiveness, and teamwork to maintain high levels of customer care and operational