Logistics Customer Support Specialist - Day 1 Benefits

XPO Logistics, Inc.; Monticello (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative to support customers on shipping and billing inquiries. You will handle order details, trace shipments, quote rates, and resolve documentation issues while performing standard clerical tasks on a daily basis.

The role requires strong communication and computer skills, the ability to work a variety of shifts, and a focus on accurate, timely service for customers and carriers alike.

Qualifications

• At least 2 years of customer service experience.
• Proficient typing and 10-key skills with solid computer literacy.
• Experience with Microsoft Office and ability to work varied shifts.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key

Strong computer skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative to support customers on shipping and billing inquiries. You will handle order details, trace shipments, quote rates, and resolve documentation issues while performing standard clerical tasks on a daily basis.

The role requires strong communication and computer skills, the ability to work a variety of shifts, and a focus on accurate, timely service for customers and carriers alike.