Logistics Customer Service Specialist

XPO Logistics, Inc.; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in Dallas to support shipments, billing, and inquiries in a dynamic dock-office environment. You’ll engage with customers, verify tariffs, and help ensure accurate pricing and documentation.

This role offers benefits from day one and opportunities for growth within a global transport network. Strong communication skills and a customer-first attitude are essential, along with the ability to work varied shifts including days,

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in Dallas to support shipments, billing, and inquiries in a dynamic dock-office environment. You’ll engage with customers, verify tariffs, and help ensure accurate pricing and documentation.

This role offers benefits from day one and opportunities for growth within a global transport network. Strong communication skills and a customer-first attitude are essential, along with the ability to work varied shifts including days,