Logistics Customer Support Specialist

XPO, Inc.; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO, Inc. in Dallas, TX is seeking a Customer Service Representative (Full-Time) to support shipments, billing and inquiries.

You’ll handle customer questions, process shipments, resolve documentation issues and provide accurate rate quotes, working on a busy dock environment. Pay starts at $22.67 per hour with full health insurance on day one, life and disability coverage, vacation and holidays, 401(k) with company match, and education assistance.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service experience

Typing skills

10-key skills

MS Office

Flexible shifts

Tools

Microsoft Office

Job description

XPO, Inc. in Dallas, TX is seeking a Customer Service Representative (Full-Time) to support shipments, billing and inquiries.

You’ll handle customer questions, process shipments, resolve documentation issues and provide accurate rate quotes, working on a busy dock environment. Pay starts at $22.67 per hour with full health insurance on day one, life and disability coverage, vacation and holidays, 401(k) with company match, and education assistance.