Logistics Customer Service Associate - Evenings & Weekends

XPO; Stoughton (WI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Shift 3:30pm–7:00pm

Benefits for 30+ hours

Job summary

XPO is seeking a Customer Service Representative to supportShipment-related queries and billing. The role requires strong communication and prior customer service experience, with a focus on accuracy and timeliness in processing shipments and related documentation.

Typical day includes handling inquiries, quoting rates, resolving discrepancies, and performing clerical tasks on a loading dock environment. Candidates should be able to work varied shifts and maintain high service levels.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

Computer skills

Tools

Microsoft Office

10-key

Job description

XPO is seeking a Customer Service Representative to supportShipment-related queries and billing. The role requires strong communication and prior customer service experience, with a focus on accuracy and timeliness in processing shipments and related documentation.

Typical day includes handling inquiries, quoting rates, resolving discrepancies, and performing clerical tasks on a loading dock environment. Candidates should be able to work varied shifts and maintain high service levels.