Logistics Customer Support Specialist

RXO, Inc.; Olive Branch (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%

Pre-tax accounts

Life insurance and EAP

Job summary

RXO, Inc. is seeking a Customer Service Representative to join our team in Olive Branch, MS. You will serve customers, business partners, and drivers, ensuring on-time deliveries and reliable service across our vast North American network.

Daily duties include handling inquiries by phone and email, resolving issues, monitoring delivery progress, scanning haul-away pods, and updating orders. The role requires strong communication, multitasking, and a customer-first mindset; schedule is

Qualifications

• High school diploma or equivalent required.
• 1 year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RXO, Inc. is seeking a Customer Service Representative to join our team in Olive Branch, MS. You will serve customers, business partners, and drivers, ensuring on-time deliveries and reliable service across our vast North American network.

Daily duties include handling inquiries by phone and email, resolving issues, monitoring delivery progress, scanning haul-away pods, and updating orders. The role requires strong communication, multitasking, and a customer-first mindset; schedule is