Customer Experience Specialist - Logistics & Dispatch

RXO Inc.; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off including holidays & 2 '

401(k) retirement plan with company

Job summary

RXO Inc. is seeking a Customer Service Representative in the United States to ensure outstanding service.

You will work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience. Your day-to-day will include assisting customers via telephone and email, handling complaints, diagnosing issues, monitoring delivery routes, and processing changes or cancellations to orders.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

RXO Inc. is seeking a Customer Service Representative in the United States to ensure outstanding service.

You will work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience. Your day-to-day will include assisting customers via telephone and email, handling complaints, diagnosing issues, monitoring delivery routes, and processing changes or cancellations to orders.