Logistics Customer Support Specialist: Route & Delivery

RXO Inc.; Olive Branch (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision coverage

401(k) retirement plan with company-mâ

Pre-tax accounts

Job summary

RXO Inc. is seeking a Customer Service Representative to ensure exceptional service for customers, partners, and drivers. You will respond to inquiries, resolve issues, and help keep delivery schedules on track.

The role emphasizes strong communication, multitasking, and the ability to handle pressure while delivering solutions that exceed customer expectations. RXO offers a supportive team culture and opportunities for growth.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong communication and problem-solving skills are essential.
• Able to manage multiple tasks and prioritize in a fast-paced setting.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues to ensure timely delivery.
• Monitor progress of delivery routes and update stakeholders as needed.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

RXO Inc. is seeking a Customer Service Representative to ensure exceptional service for customers, partners, and drivers. You will respond to inquiries, resolve issues, and help keep delivery schedules on track.

The role emphasizes strong communication, multitasking, and the ability to handle pressure while delivering solutions that exceed customer expectations. RXO offers a supportive team culture and opportunities for growth.