Customer Care Specialist - Logistics & Delivery Support

RXO Inc.; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career & Leadership Development

Paid time off, holidays & volunteer.

Job summary

RXO Inc. is seeking a Customer Service Representative in Savannah, GA to ensure outstanding service for customers, business partners, and drivers. You will engage with clients to meet commitments and elevate the customer experience across the delivery lifecycle.

The role involves handling inquiries by phone and email, resolving complaints, and coordinating with teams to monitor routes and process changes. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Education

High school diploma or equivalent

Tools

MS Project

Microsoft Word

Microsoft Excel

PowerPoint

Job description

RXO Inc. is seeking a Customer Service Representative in Savannah, GA to ensure outstanding service for customers, business partners, and drivers. You will engage with clients to meet commitments and elevate the customer experience across the delivery lifecycle.

The role involves handling inquiries by phone and email, resolving complaints, and coordinating with teams to monitor routes and process changes. Strong communication and multitasking are essential in a fast-paced environment.