Logistics Customer Experience Specialist

RXO, Inc.; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans (medical, dental, vision

401(k) retirement plan

Paid time off

Company holidays

Volunteer days

Job summary

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service. You will work with customers, business partners and drivers to meet commitments and delight customers at every step.

Your day-to-day includes assisting via phone and email, handling complaints, diagnosing issues, and monitoring delivery routes. Strong MS Office skills and a high school diploma are required, with potential for growth within the team.

Qualifications

• Experience in delivering excellent customer service via phone and email.
• Ability to diagnose, assess and resolve customer issues effectively.
• Strong multitasking and organizational skills to manage multiple orders and requests.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul‑away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

MS Project

Excel

Word

PowerPoint

Job description

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service. You will work with customers, business partners and drivers to meet commitments and delight customers at every step.

Your day-to-day includes assisting via phone and email, handling complaints, diagnosing issues, and monitoring delivery routes. Strong MS Office skills and a high school diploma are required, with potential for growth within the team.