Logistics Dispatch Specialist - Customer & Driver Support

RXO, Inc.; Mishawaka (IN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking an Associate Specialist, Logistics to deliver exceptional service to our customers and drivers before, during, and after calls.

You will monitor pickups, communicate delays, and support drivers with timely information while maintaining accurate dispatch data in our system. You’ll join a fast-paced team that values organization, clear communication, and a strong knowledge of transportation processes.

Qualifications

• Strong organizational and time management skills in a fast-paced environment.
• Basic computer skills are required.

Responsibilities

• Monitor pickups and deliveries and inform customers of deviations.
• Answer driver and customer calls/emails and address needs.
• Obtain updates from drivers/carriers and enter data into the dispatch system.
• Communicate issues to customers and drivers.
• Track and update Active Run problems.

Skills

Organizational skills

Time management

Multitasking

Phone communication

Customer interaction

Tools

Microsoft Office

Dispatch system

Job description

RXO, Inc. is seeking an Associate Specialist, Logistics to deliver exceptional service to our customers and drivers before, during, and after calls.

You will monitor pickups, communicate delays, and support drivers with timely information while maintaining accurate dispatch data in our system. You’ll join a fast-paced team that values organization, clear communication, and a strong knowledge of transportation processes.