Logistics Customer Support Specialist

RXO Inc.; Mills River, Northern (NC, KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) with match

Pre-tax benefits

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off

Job summary

RXO Inc. in Mills River, NC seeks a Customer Service Representative to assist customers and partners by phone and email, resolve issues, and ensure delivery commitments are met. You will diagnose problems, monitor routes, and process order changes to keep shipments on track.

The role emphasizes strong communication, multitasking, and proficiency with MS Office. RXO offers comprehensive benefits, 401(k) matching, career development, and a supportive team culture.

Qualifications

• High school diploma or equivalent.
• 1 year related experience, preferably in a call center.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

MS Office

Customer service

Multitasking

Organizational skills

Pressure handling

Education

High school diploma

Tools

MS Project

Job description

RXO Inc. in Mills River, NC seeks a Customer Service Representative to assist customers and partners by phone and email, resolve issues, and ensure delivery commitments are met. You will diagnose problems, monitor routes, and process order changes to keep shipments on track.

The role emphasizes strong communication, multitasking, and proficiency with MS Office. RXO offers comprehensive benefits, 401(k) matching, career development, and a supportive team culture.