Logistics Customer Support Specialist

RXO Inc.; Obetz (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & holidays

401(k) retirement plan

Health insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Diversity Days / community time

Job summary

RXO Inc. is seeking a Customer Service Representative to ensure outstanding service across our network. You will work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience.

Day-to-day tasks include assisting via phone and email, handling complaints, diagnosing and resolving issues, and monitoring delivery routes. We value multitasking and strong organization under pressure.

Qualifications

• MS Office proficiency (Word, Excel, PowerPoint, MS Project).
• High school diploma or equivalent.
• 1 year of related experience, preferably in a call center.
• Strong customer service skills and ability to resolve issues.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve problems.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

RXO Inc. is seeking a Customer Service Representative to ensure outstanding service across our network. You will work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience.

Day-to-day tasks include assisting via phone and email, handling complaints, diagnosing and resolving issues, and monitoring delivery routes. We value multitasking and strong organization under pressure.