Logistics & Customer Support Specialist

Americold; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Americold is seeking an organized front-line administrator to handle customer inquiries, process work orders, shipments, and inventory checks. You will liaise with internal teams for scheduling, invoicing, and order processing, while providing clerical support such as records maintenance and phone coverage.

The role requires clear communication, accurate data entry, and the ability to manage multiple tasks in a busy environment. Some travel may be required; this is an on-site position in Georgia.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication with customers and team.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Typing speed

Written & verbal communication

Education

High school diploma

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold is seeking an organized front-line administrator to handle customer inquiries, process work orders, shipments, and inventory checks. You will liaise with internal teams for scheduling, invoicing, and order processing, while providing clerical support such as records maintenance and phone coverage.

The role requires clear communication, accurate data entry, and the ability to manage multiple tasks in a busy environment. Some travel may be required; this is an on-site position in Georgia.