Logistics Customer Service Specialist

Americold Logistics, LLC. in; Oldmans Township (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Americold Logistics, LLC. in Oldmans Township, NJ is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries about work orders, shipments, and inventory while coordinating with internal teams for account administration, invoicing, and order processing.

The role requires a high school diploma and 0 years of experience, with emphasis on accurate data entry and clear written and verbal communication.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Communication

Data entry

Typing

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold Logistics, LLC. in Oldmans Township, NJ is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries about work orders, shipments, and inventory while coordinating with internal teams for account administration, invoicing, and order processing.

The role requires a high school diploma and 0 years of experience, with emphasis on accurate data entry and clear written and verbal communication.