Customer Support & Logistics Specialist

Americold Logistics, LLC. in; Bloomingdale (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Americold is seeking an organized office professional to handle customer inquiries, order processing, and record-keeping in a logistics environment. You will act as a liaison between customers and internal teams, support scheduling, invoicing changes, and provide clerical support including answering phones and greeting visitors.

Travel may be required for business, and you will contribute to timely responses and accurate documentation while ensuring compliance with company procedures.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints about work orders, shipments, and inventory.
• Coordinate with internal teams for account administration and order processing.
• Prepare paperwork for customer orders and maintain records.
• Verify invoices for correct billing.
• Provide clerical support and answer phones.
• Schedule loads and maintain reports; handle issues with damaged or short shipments.
• Travel may be required for business purposes.

Skills

Customer service

Data entry

Typing

Communication

Multitasking

Education

High school diploma / GED

Tools

Microsoft Office Suite

Warehouse Management System

Job description

Americold is seeking an organized office professional to handle customer inquiries, order processing, and record-keeping in a logistics environment. You will act as a liaison between customers and internal teams, support scheduling, invoicing changes, and provide clerical support including answering phones and greeting visitors.

Travel may be required for business, and you will contribute to timely responses and accurate documentation while ensuring compliance with company procedures.