Customer Care & Logistics Liaison

Americold; Chambersburg (Franklin County); On-site; USD 32,000 - 42,000; Full time

Job summary

Americold is seeking a customer service/clerical professional to respond to inquiries, handle shipments and inventory counts, and coordinate with internal teams for account administration. The role includes processing paperwork, invoicing support, and maintaining records in a fast-paced environment.

The position requires a high school diploma, strong communication and data entry skills, and the ability to resolve issues efficiently. Some travel and office duties are expected.

Qualifications

• High school diploma or GED is required.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints about work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests and expediting orders.
• Verify computer-generated invoices to ensure proper account billing.
• Provide general clerical support: maintaining files, answering phones, greeting visitors.
• Schedule loads, maintain reports, and address issues with damaged or shorted orders.
• Other duties as assigned.

Skills

Customer service

Clerical tasks

Communication

Data entry

Education

High school diploma/GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold is seeking a customer service/clerical professional to respond to inquiries, handle shipments and inventory counts, and coordinate with internal teams for account administration. The role includes processing paperwork, invoicing support, and maintaining records in a fast-paced environment.

The position requires a high school diploma, strong communication and data entry skills, and the ability to resolve issues efficiently. Some travel and office duties are expected.