Logistics Customer Support Specialist

Oldcastle BuildingEnvelope; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Annual raises and bonuses

Training

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to manage inbound and outbound communications across phone, email, and chat, and to support order processing at distribution centers. The role serves as a key link between customers, operations, transportation, inventory, and internal support teams to ensure accurate orders and timely resolutions.

You will coordinate shipments, provide status updates, handle delivery inquiries, and strive to deliver a superior customer

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience with AS400/ XSurpass is beneficial but not required.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced operational environment.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Skills

Communication

Verbal communication

Written communication

Teamwork

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

AS400/XSurpass

MS Office

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to manage inbound and outbound communications across phone, email, and chat, and to support order processing at distribution centers. The role serves as a key link between customers, operations, transportation, inventory, and internal support teams to ensure accurate orders and timely resolutions.

You will coordinate shipments, provide status updates, handle delivery inquiries, and strive to deliver a superior customer