Customer Service Specialist - Order & Logistics

Oldcastle BuildingEnvelope; Denver (CO); On-site; USD 31,000 - 32,000; Full time

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to manage customer communications via phone, email, and chat while supporting distribution centers. You will act as a link between customers, operations, transportation, inventory, and internal teams to ensure accurate orders and timely resolutions.

The role requires a high school diploma, 2+ years in customer service or logistics, and strong communication skills. Experience with AS400/XSurpass and MS Office is a plus.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience with AS400/XSurpass is beneficial but not required.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced operational environment.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalated complex issues as appropriate.

Skills

Communication skills

MS Office proficiency

Fast-paced environment

Manufacturing/logistics experience

AS400/XSurpass familiarity

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

AS400/XSurpass

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to manage customer communications via phone, email, and chat while supporting distribution centers. You will act as a link between customers, operations, transportation, inventory, and internal teams to ensure accurate orders and timely resolutions.

The role requires a high school diploma, 2+ years in customer service or logistics, and strong communication skills. Experience with AS400/XSurpass and MS Office is a plus.