Customer Service Specialist — Detail‑Oriented Problem Solver

Old-Castle-Building-Envelop; Newark (CA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Industry competitive benefits

Work-life balance – PTO and holidays

Pay-for-performance raises and bonuses

Training

Resumo da oferta

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to provide product information, process orders, and resolve issues under the supervision of the Customer Service Manager. The role emphasizes attention to detail, reliability, and a problem-solving mindset within the Customer Service Department.

Key functions include maintaining product knowledge, documenting interactions, and accurately handling quotes and orders via phone, fax, or email, with production input and timely

Qualificações

• Must have strong MS Word and Excel skills.
• Organized with ability to manage multiple projects and prioritize workload.
• Effective written and verbal communication skills.
• Ability to read and understand architectural drawings and specifications.

Responsabilidades

• Maintain knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Process phoned, faxed and emailed quotes and orders accurately.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine delivery date and time.

Conhecimentos

MS Word

MS Excel

Organizational Skills

Written and Verbal Communication

Reading Drawings

Descrição da oferta de emprego

Oldcastle BuildingEnvelope is seeking a Customer Service Representative to provide product information, process orders, and resolve issues under the supervision of the Customer Service Manager. The role emphasizes attention to detail, reliability, and a problem-solving mindset within the Customer Service Department.

Key functions include maintaining product knowledge, documenting interactions, and accurately handling quotes and orders via phone, fax, or email, with production input and timely