Customer Service Associate: Quotes, Orders & Timely Deliveries

Oldcastle BuildingEnvelope; Town of Wausau (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits

Work-life balance

Bonuses

Training

Job summary

Oldcastle BuildingEnvelope in Wisconsin is seeking a Customer Service Representative to deliver outstanding service to our clients. You will document interactions, process quotes and orders via data entry, and respond promptly to calls, reporting to the Customer Service Manager.

The role suits detail-oriented individuals with reliability and problem-solving skills, and a path to a lasting career in our organization.

Qualifications

• Must be at least 18 years of age.
• Must have 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

Skills

Customer service

Data entry

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

MS Office / Excel

Job description

Oldcastle BuildingEnvelope in Wisconsin is seeking a Customer Service Representative to deliver outstanding service to our clients. You will document interactions, process quotes and orders via data entry, and respond promptly to calls, reporting to the Customer Service Manager.

The role suits detail-oriented individuals with reliability and problem-solving skills, and a path to a lasting career in our organization.