Customer Experience Specialist — Logistics & Orders

Old-Castle-Building-Envelop; Denver (CO); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Benefits with low employee cost

PTO and floating holidays

Pay-for-performance with potential for

Training and development

Job summary

OBE is seeking a Customer Service Representative in Denver to manage inquiries by phone, email, and chat while supporting distribution centers. You will ensure accurate order processing and timely issue resolution, serving as a link among customers, operations, and logistics teams.

The role requires 2+ years in customer service and strong communication; AS400/XSurpass experience is a plus, with MS Office proficiency. This on-site position offers competitive benefits and opportunities for growth.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience with AS400/ XSurpass is beneficial but not required.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast-paced operational environment.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Skills

Customer service

Communication

AS400/XSurpass

Microsoft Office

Fast-paced environment

Supply chain experience

Education

High school diploma

Associate or Bachelor's preferred

Tools

AS400/XSurpass

Job description

OBE is seeking a Customer Service Representative in Denver to manage inquiries by phone, email, and chat while supporting distribution centers. You will ensure accurate order processing and timely issue resolution, serving as a link among customers, operations, and logistics teams.

The role requires 2+ years in customer service and strong communication; AS400/XSurpass experience is a plus, with MS Office proficiency. This on-site position offers competitive benefits and opportunities for growth.