CSR II: Fast-Paced Customer Advocate with Growth & Benefits

Oldcastle BuildingEnvelope; Los Angeles (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off

Floating holidays

Performance bonuses

Job summary

Oldcastle BuildingEnvelope (OBE) is seeking a Customer Service Representative (CSR) to deliver exceptional service to CRL customers. You will leverage product knowledge to create quotes, process orders, and act as a customer advocate across internal teams.

The CSR will resolve product/service issues, maintain timely communications, and contribute to a seamless ordering experience while supporting cross-functional collaboration.

Qualifications

• High School diploma or equivalent.
• Associates Degree preferred but not required.
• Ability to work at a fast pace and stay current with inquiries and follow up tasks.
• Knowledge of general pricing and margins with negotiating skills.
• General understanding of glass systems.
• Proficient use of a computer and business software to retrieve product and transaction information.
• Organized and able to prioritize effectively.
• Excellent customer service skills with tact and discretion.
• Demonstrate critical and independent thinking to resolve issues.

Responsibilities

• Providing domestic and export quotes to customers and converting quotes to orders.
• Meet or exceed SLA for quote turnaround for Core Product Group.
• Maintain broad knowledge of Core Product Group products to offer customers.
• Create urgency to convert quotes to orders to meet project timelines.
• Update notes on open quotes and orders not resolved within the business day.
• Manage requests with Qualifying, Quoting (Export or Domestic), Closing, and Converting (Project Managing).
• Maintain effective communication with CRL customers during all process stages.
• Maintain a workload that does not exceed a 24-hour backlog on emails and voicemails.

Skills

Customer service

Communication

Negotiation

Pricing & margins

Organization

Proactive problem solving

Education

High school diploma or equivalent

Associates degree preferred

Job description

Oldcastle BuildingEnvelope (OBE) is seeking a Customer Service Representative (CSR) to deliver exceptional service to CRL customers. You will leverage product knowledge to create quotes, process orders, and act as a customer advocate across internal teams.

The CSR will resolve product/service issues, maintain timely communications, and contribute to a seamless ordering experience while supporting cross-functional collaboration.